{"id":6145,"date":"2018-07-30T21:38:33","date_gmt":"2018-07-30T19:38:33","guid":{"rendered":"https:\/\/swisscover.ch\/?page_id=6145"},"modified":"2026-05-12T00:05:31","modified_gmt":"2026-05-11T22:05:31","slug":"datenschutz","status":"publish","type":"page","link":"https:\/\/support.swisscover.ch\/en\/datenschutz\/","title":{"rendered":"data protection"},"content":{"rendered":"<section class=\"section\" id=\"section_810587943\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row row-collapse row-full-width align-equal align-center\"  id=\"row-593211296\">\n\n\t<div id=\"col-198419651\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h1>Data protection<\/h1>\n<p><strong>Status:<\/strong> May 11, 2026<\/p>\n<p>This privacy policy informs you about how we process personal data in connection with our website. <strong>Swisscover.ch<\/strong>, our online shop, our services, our communication and our marketing activities.<\/p>\n<p>Protecting your privacy is important to us. We only process personal data to the extent necessary for the operation of our online shop, order processing, communication with you, the security of our website, the improvement of our services, or the fulfillment of legal obligations.<\/p>\n<h2>1. Responsible body<\/h2>\n<p>The entity responsible for data processing is:<\/p>\n<p><a href=\"https:\/\/renggli-ventures.ch\/\" target=\"_blank\" rel=\"noopener\"><strong>Renggli Ventures GmbH<\/strong><\/a><br \/>Swisscover.ch<br \/>Company headquarters: CH \u2013 6330 Cham ZG<br \/>Commercial Register Number: CH-170.4.022.349-0<br \/>VAT ID: CHE-402.420.119<br \/>E-mail: <a href=\"mailto:service@swisscover.ch\">service@swisscover.ch<\/a><\/p>\n<h2>2. Terms<\/h2>\n<p><strong>Personal data<\/strong> This includes all information relating to an identified or identifiable natural person.<\/p>\n<p><strong>Edit<\/strong> This means any handling of personal data, for example the collection, storage, use, transmission, deletion, archiving or evaluation of data.<\/p>\n<h2>3. Legal basis<\/h2>\n<p>We process personal data in accordance with Swiss data protection law, in particular the Federal Act on Data Protection (FADP) and the associated Data Protection Ordinance.<\/p>\n<p>If the General Data Protection Regulation of the European Union (GDPR) is also applicable, we process personal data in particular on the basis of contract fulfillment, legal obligations, legitimate interests or your consent.<\/p>\n<h2>4. Which data we process<\/h2>\n<p>Depending on your use of our website and online shop, we may process the following data in particular:<\/p>\n<ul>\n<li>Name and surname<\/li>\n<li>Billing address and delivery address<\/li>\n<li>E-mail address<\/li>\n<li>Order information<\/li>\n<li>Shipping and delivery information<\/li>\n<li>Communication data, for example, for inquiries via email or contact form.<\/li>\n<li>Browser and device information<\/li>\n<li>Usage data on our website<\/li>\n<li>Cookie and tracking data<\/li>\n<\/ul>\n<h2>5. Purposes of data processing<\/h2>\n<p>We process personal data in particular for the following purposes:<\/p>\n<ul>\n<li>Operation and provision of our website<\/li>\n<li>Processing of orders in the online shop<\/li>\n<li>Payment processing<\/li>\n<li>Shipping and delivery of products<\/li>\n<li>Customer service and answering inquiries<\/li>\n<li>Managing customer accounts<\/li>\n<li>Improving our products, services and website<\/li>\n<li>Security, abuse control and fraud prevention<\/li>\n<li>Website usage analysis<\/li>\n<li>Marketing, remarketing, and advertising success measurement<\/li>\n<li>Newsletter and customer communication<\/li>\n<li>Fulfillment of legal obligations<\/li>\n<li>Enforcement or defense of legal claims<\/li>\n<\/ul>\n<h2>6. Online shop and order processing<\/h2>\n<p>When you place an order at Swisscover.ch, we process the data necessary for the order. This includes, in particular, your name, billing address, delivery address, email address, telephone number, ordered products, payment method, order value, and order status.<\/p>\n<p>We use this data for contract processing, payment processing, delivery of ordered products, invoicing, processing of returns and for customer service.<\/p>\n<h2>7. Customer account<\/h2>\n<p>When you create a customer account, we store the data you provide so that you can manage orders, save your addresses, and make future orders easier.<\/p>\n<p>You can request the deletion of your customer account, provided that no legal retention obligations or legitimate interests prevent this.<\/p>\n<h2>8. Payment processing<\/h2>\n<p>We work with external payment service providers for payment processing. Depending on the chosen payment method, payment data is processed directly by the respective payment provider.<\/p>\n<p>We do not store full credit card numbers or sensitive payment data on our own systems.<\/p>\n<p>Possible payment methods and payment providers include, but are not limited to:<\/p>\n<ul>\n<li>TWINT<\/li>\n<li>credit card<\/li>\n<li>PayPal<\/li>\n<li>PostFinance<\/li>\n<li>Stripe<\/li>\n<li>Bank transfer<\/li>\n<li>Other payment providers displayed at checkout<\/li>\n<\/ul>\n<p>The data protection regulations of the respective payment providers also apply.<\/p>\n<h2>9. Shipping and Logistics<\/h2>\n<p>To deliver your order, we will forward the necessary data to shipping and logistics service providers. This includes, in particular, your name, delivery address, email address, and, if applicable, your telephone number.<\/p>\n<p>Your data will only be shared to the extent necessary for the delivery of your order.<\/p>\n<h2>10. Making contact<\/h2>\n<p>When you contact us by email, contact form or other means, we process your information to handle your request. This includes, in particular, your contact details, the content of your message and the associated communication.<\/p>\n<h2>11th Newsletter<\/h2>\n<p>When you subscribe to our newsletter, we use your email address to send you information about products, promotions, offers and news from Swisscover.ch.<\/p>\n<p>To secure the registration, we may store the time of registration, the IP address, and the confirmation of registration.<\/p>\n<p>You can unsubscribe from the newsletter at any time via the unsubscribe link in the newsletter or by sending us a message.<\/p>\n<h2>12. Cookies and similar technologies<\/h2>\n<p>Our website uses cookies and similar technologies. Cookies are small files that are stored on your device. They help us to technically provide the website, save the shopping cart, enable checkout, provide security features, and analyze the use of our website.<\/p>\n<p>We use the following types of cookies in particular:<\/p>\n<ul>\n<li><strong>Necessary cookies:<\/strong> These are necessary for the operation of the website and the online shop, for example for shopping cart, checkout, login and security.<\/li>\n<li><strong>Analytics cookies:<\/strong> These help us understand how visitors use our website.<\/li>\n<li><strong>Marketing cookies:<\/strong> These allow us to measure advertising and display more relevant ads.<\/li>\n<\/ul>\n<p>You can disable or delete cookies in your browser settings. Disabling cookies may limit the functionality of our online shop.<\/p>\n<h2>13. Google Tag Manager<\/h2>\n<p>We use Google Tag Manager. This tool allows us to centrally manage website tags. Google Tag Manager itself does not create user profiles or store any analytics or marketing data, but it can trigger other services if they are properly integrated.<\/p>\n<h2>14. Server-Side Tracking<\/h2>\n<p>We may use server-side tracking. This involves processing certain analytics and marketing requests first through a server environment we control before forwarding them to selected services.<\/p>\n<p>This can help improve technical control over data flows, increase measurement quality, and reduce or control certain data before forwarding.<\/p>\n<h2>15. Google Analytics 4<\/h2>\n<p>We use Google Analytics 4, a web analytics service provided by Google. The provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland.<\/p>\n<p>Google Analytics helps us understand how visitors use our website, which pages are visited, which products are of interest, and how we can improve our online shop.<\/p>\n<p>This may include processing IP address, device information, browser information, pages visited, interactions, approximate location data and technical usage data.<\/p>\n<p>For more information, please see Google&#039;s privacy policy:<br \/><a href=\"https:\/\/policies.google.com\/privacy\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/policies.google.com\/privacy<\/a><\/p>\n<h2>16. Google Ads and Conversion Tracking<\/h2>\n<p>We use Google Ads and Google Conversion Tracking to measure the success of our advertising campaigns. If you arrive at our website via a Google ad and perform a specific action, such as making a purchase, this action can be recorded as a conversion.<\/p>\n<p>This may involve processing cookies, device information, browser information, IP address, page views, clicks and order information such as order value or transaction ID.<\/p>\n<p>We do not receive any information that would allow us to directly identify you personally.<\/p>\n<h2>17. Meta Pixel \/ Facebook and Instagram advertising<\/h2>\n<p>We may use the Meta Pixel or similar technologies from Meta. The provider is Meta Platforms Ireland Limited, Merrion Road, Dublin 4, D04 X2K5, Ireland.<\/p>\n<p>The Meta Pixel helps us measure the effectiveness of advertising on Facebook and Instagram and create target audiences for advertising.<\/p>\n<p>This may involve processing information about your use of our website, pages visited, purchases, shopping cart actions, device information and technical data.<\/p>\n<p>If you are logged into Facebook or Instagram, Meta may associate this data with your account.<\/p>\n<p>Further information can be found in Meta&#039;s privacy policy:<br \/><a href=\"https:\/\/www.facebook.com\/privacy\/policy\/\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.facebook.com\/privacy\/policy\/<\/a><\/p>\n<h2>18. Social Media<\/h2>\n<p>Our website may contain links to social media profiles. If you click on such links, you will leave our website. The respective provider is responsible for data processing on those platforms.<\/p>\n<p>If social media content or plugins are directly integrated into our website, data may be transferred to the respective provider as soon as this content is loaded.<\/p>\n<h2>19. Embedded content and external services<\/h2>\n<p>Our website may integrate content or services from third parties, such as videos, maps, fonts, security services, payment services, analytics or marketing services.<\/p>\n<p>When loading such content, technical data such as IP address, browser information and pages accessed may be transmitted to the respective provider.<\/p>\n<h2>20. Safety<\/h2>\n<p>We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, alteration or disclosure.<\/p>\n<p>Our website uses an encrypted connection via HTTPS. However, data transmission on the internet can never be completely risk-free.<\/p>\n<h2>21. Storage period<\/h2>\n<p>We only store personal data for as long as is necessary for the respective purposes or as required by law.<\/p>\n<p>Order and invoice data may be stored for several years due to legal requirements. Data that is no longer needed and is not subject to any retention obligation will be deleted or anonymized.<\/p>\n<h2>22. Data Sharing<\/h2>\n<p>We only share personal data if this is necessary for the aforementioned purposes, if there is a legal obligation, if you have given your consent, or if we have a legitimate interest in doing so.<\/p>\n<p>Recipients may include, in particular:<\/p>\n<ul>\n<li>Payment service provider<\/li>\n<li>Shipping and logistics partner<\/li>\n<li>Marketing and analytics service provider<\/li>\n<li>Accounting, fiduciary services and tax consulting<\/li>\n<li>Authorities, courts or other bodies, if required by law<\/li>\n<\/ul>\n<h2>23. Data processing abroad<\/h2>\n<p>Some service providers may process personal data outside of Switzerland, particularly in the EU, the EEA or the USA.<\/p>\n<p>We ensure that adequate data protection is guaranteed, for example through statutory adequacy decisions, standard contractual clauses or other suitable safeguards.<\/p>\n<h2>24. Your rights<\/h2>\n<p>Under applicable data protection law, you have the following rights in particular:<\/p>\n<ul>\n<li>Right to information about the personal data we process<\/li>\n<li>Right to rectification of inaccurate data<\/li>\n<li>Right to erasure, provided that no legal obligations conflict with this right.<\/li>\n<li>Right to restrict processing<\/li>\n<li>Right to the release or transfer of certain data<\/li>\n<li>Right to withdraw consent<\/li>\n<li>Right to object to certain processing activities<\/li>\n<\/ul>\n<p>You can contact us to exercise your rights.<\/p>\n<h2>25. Revocation of consent<\/h2>\n<p>If data processing is based on your consent, you can revoke this consent at any time with effect for the future.<\/p>\n<p>The legality of the processing carried out up to the point of revocation remains unaffected.<\/p>\n<h2>26. Contract text and order details<\/h2>\n<p>We save the contract text and send you the order details as well as our terms and conditions or a link to the terms and conditions by email.<\/p>\n<p>If you have created a customer account, you can view past orders in your customer account.<\/p>\n<h2>27. Changes to this Privacy Policy<\/h2>\n<p>We may amend this privacy policy at any time if necessary due to legal, technical or business changes.<\/p>\n<p>The current version published on our website applies.<\/p>\n<h2>28. Contact<\/h2>\n<p>If you have any questions about data protection or the processing of your personal data, please contact us:<\/p>\n<p><strong>Renggli Ventures GmbH<\/strong><br \/>Swisscover.ch<br \/>Company headquarters: CH \u2013 6330 Cham ZG<br \/>Commercial Register Number: CH-170.4.022.349-0<br \/>VAT ID: CHE-402.420.119<br \/>E-mail: <a href=\"mailto:service@swisscover.ch\">service@swisscover.ch<\/a><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_810587943 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-6145","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/pages\/6145","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/comments?post=6145"}],"version-history":[{"count":2,"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/pages\/6145\/revisions"}],"predecessor-version":[{"id":415878,"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/pages\/6145\/revisions\/415878"}],"wp:attachment":[{"href":"https:\/\/support.swisscover.ch\/en\/wp-json\/wp\/v2\/media?parent=6145"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}