{"id":389080,"date":"2022-06-11T15:44:02","date_gmt":"2022-06-11T13:44:02","guid":{"rendered":"https:\/\/swisscover.ch\/?page_id=389080"},"modified":"2026-06-01T15:56:56","modified_gmt":"2026-06-01T13:56:56","slug":"kontakt","status":"publish","type":"page","link":"https:\/\/support.swisscover.ch\/fr\/","title":{"rendered":"Contacter"},"content":{"rendered":"<section class=\"section dark has-parallax\" id=\"section_691022887\">\n\t\t<div class=\"section-bg fill\" data-parallax-container=\".section\" data-parallax-background data-parallax=\"-1\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"613\" src=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/01\/telekom-infoservice-scaled-1.jpeg\" class=\"bg attachment-original size-original\" alt=\"\" \/>\t\t\t\t\t\t<div class=\"section-bg-overlay absolute fill\"><\/div>\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1477573764\">\n\n\t<div id=\"col-476986262\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-2115554348\" class=\"text\">\n\t\t\n<h1 style=\"text-align: center;\"><span style=\"font-size: 110%;\"><strong>PRENDRE CONTACT<\/strong><\/span><br \/>\n<span style=\"font-size: 110%;\"><strong>Services et informations<\/strong><\/span><\/h1>\n\t\t\n<style>\n#text-2115554348 {\n  font-size: 0.75rem;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-476986262 > .col-inner {\n  padding: 20px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_691022887 {\n  padding-top: 35px;\n  padding-bottom: 35px;\n}\n#section_691022887 .section-bg-overlay {\n  background-color: rgba(7, 7, 7, 0.11);\n}\n#section_691022887 .section-bg img {\n  object-position: 85% 50%;\n}\n@media (min-width:550px) {\n  #section_691022887 {\n    padding-top: 121px;\n    padding-bottom: 121px;\n  }\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section\" id=\"section_2039711003\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row align-middle\" style=\"max-width:\" id=\"row-905791925\">\n\n\t<div id=\"col-1112874523\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<div class=\"row row-large align-equal\"  id=\"row-1952279314\">\n\n\t<div id=\"col-1845802445\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\" style=\"background-color:rgb(255, 255, 255);\" >\n\t\t\t\n\t\t\t\n<div class=\"row row-small align-equal\"  id=\"row-1705406533\">\n\n\t<div id=\"col-439398577\" class=\"col medium-6 small-12 large-5\"  >\n\t\t\t\t<div class=\"col-inner text-left box-shadow-1\"  >\n\t\t\t\n\t\t\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<p><a href=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/561127-300x300-1.png\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-402456\" src=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/561127-300x300-1-300x300.png\" alt=\"\" width=\"44\" height=\"44\" \/><\/a><\/p>\n<p><span style=\"font-size: 100%;\"><a href=\"mailto:service@swisscover.ch\">service@swisscover.ch<\/a><br \/>\n<\/span><span style=\"color: #008000; font-size: 100%;\"><strong>24 heures<\/strong><\/span><\/p>\n\t<div id=\"gap-788018055\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-788018055 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-324139799\">\n\n\t<div id=\"col-932575447\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<p class=\"\" style=\"text-align: left;\" data-start=\"80\" data-end=\"122\"><span style=\"font-family: Helvetica;\"><strong data-start=\"80\" data-end=\"122\">Informations importantes concernant le service client<\/strong><\/span><\/p>\n<p class=\"\" style=\"text-align: left;\" data-start=\"124\" data-end=\"271\">Veuillez noter que notre service client est uniquement joignable par e-mail.<br data-start=\"210\" data-end=\"213\" \/><span style=\"color: #ed1c24;\">L&#039;assistance t\u00e9l\u00e9phonique est actuellement disponible <strong data-start=\"251\" data-end=\"270\">pas disponible<\/strong>.(<del><strong>032 534 46 93<\/strong><\/del>)<\/span><\/p>\n<p class=\"\" style=\"text-align: left;\" data-start=\"273\" data-end=\"372\">Pour toute question, pr\u00e9occupation ou assistance, veuillez nous contacter. <strong data-start=\"336\" data-end=\"365\">exclusivement par email<\/strong> sous: <span style=\"color: #00a859;\">service@swisscover.ch<\/span><\/p>\n<p class=\"\" style=\"text-align: left;\" data-start=\"374\" data-end=\"400\">Nous nous efforcerons de r\u00e9pondre \u00e0 votre message le plus rapidement possible. Merci pour votre compr\u00e9hension!<\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n\t<div id=\"gap-531410286\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-531410286 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h4 class=\"uppercase\" style=\"text-align: center;\"><a href=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/map-pin-2-line.png.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-402463\" src=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/map-pin-2-line.png.webp\" alt=\"\" width=\"40\" height=\"40\" \/><\/a><\/h4>\n<h4 class=\"uppercase\" style=\"text-align: center;\">ADRESSE<\/h4>\n<p style=\"text-align: center;\">SwissCover<br >\nJakob-St\u00e4mpfli-Strasse 116<br \/>\n2502 Bienne\/Bienne<\/p>\n\t<div id=\"gap-1048066951\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1048066951 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\n\t\t<div class=\"icon-box featured-box icon-box-center text-center\"  >\n\t\t\t\t\t<div class=\"icon-box-img\" style=\"width: 60px\">\n\t\t\t\t<div class=\"icon\">\n\t\t\t\t\t<div class=\"icon-inner\" >\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t<div class=\"icon-box-text last-reset\">\n\t\t\t\t\t\t\t\t\t\n<h3 style=\"text-align: center;\"><a href=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/3669335-128-1-1.png.webp\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-402458\" src=\"https:\/\/swisscover.ch\/wp-content\/uploads\/2022\/08\/3669335-128-1-1.png.webp\" alt=\"\" width=\"55\" height=\"55\" \/><\/a>Adresse de retour\u00a0:<\/h3>\n<p style=\"text-align: center;\">SwissCover<br \/>\nJakob-St\u00e4mpfli-Strasse 116<br \/>\n2502 Bienne\/Bienne<\/p>\n\t<div id=\"gap-1265612215\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1265612215 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-85170302\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-85170302 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row row-collapse row-full-width align-equal align-center\"  id=\"row-1732397983\">\n\n\t<div id=\"col-1675089239\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1718211360\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/qr-scan.gif\" class=\"attachment-large size-large\" alt=\"\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1718211360 {\n  width: 18%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-22648385\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1291998853\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1020\" height=\"567\" src=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover-1024x569.webp\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover-1024x569.webp 1024w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover-300x167.webp 300w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover-768x427.webp 768w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover-18x10.webp 18w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/11\/QR-Swisscover.webp 1080w\" sizes=\"auto, (max-width: 1020px) 100vw, 1020px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1291998853 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t<div id=\"gap-1010952045\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1010952045 {\n  padding-top: 50px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"https:\/\/support.swisscover.ch\/fr\/anleitung-video\/\" class=\"button alert is-shade box-shadow-4 box-shadow-5-hover\">\n\t\t<span>regarder des vid\u00e9os p\u00e9dagogiques<\/span>\n\t<i class=\"icon-youtube\" aria-hidden=\"true\" ><\/i><\/a>\n\n<a href=\"https:\/\/swisscover.ch\/wie-kann-man-panzerglas-blasenfrei-anbringen\/\" class=\"button primary is-shade box-shadow-4 box-shadow-5-hover\" style=\"border-radius:10px;\" target=\"_blank\" rel=\"noopener\">\n\t\t<span>Comment fixer du verre tremp\u00e9 sans bulles ?<\/span>\n\t<\/a>\n\n\t<div id=\"gap-117643295\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-117643295 {\n  padding-top: 20px;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t<\/div>\n\t\n\t\n\t<div id=\"gap-1624208641\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1624208641 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"text-847759812\" class=\"text\">\n\t\t\n<h3>Note importante:<\/h3>\n<p>Chaque client a le droit de retourner la marchandise re\u00e7ue dans les 14 jours suivant la r\u00e9ception de la marchandise s&#039;il ne l&#039;aime pas ou s&#039;il a command\u00e9 la mauvaise marchandise. Pour ce faire, le client doit utiliser le bon de retour \u00e0 t\u00e9l\u00e9charger ci-dessous.<span style=\"color: #ed1c24;\">La condition pr\u00e9alable \u00e0 ce droit de retour est que la marchandise soit compl\u00e8te, inutilis\u00e9e et <strong>en bon \u00e9tat<\/strong> est.<\/span><br \/>\n\t\t\n<style>\n#text-847759812 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div id=\"gap-115919029\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-115919029 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<a href=\"http:\/\/support.swisscover.ch\/wp-content\/uploads\/2025\/01\/Swisscover-Retourenschein.pdf\" target=\"_blank\" class=\"button alert box-shadow-1 box-shadow-2-hover\" rel=\"noopener\" style=\"border-radius:15px;padding:3px 10px 0px 10px;\">\n\t\t<span>Bon de retour \/ Return slip \/ Modulo di reso<\/span>\n\t<i class=\"icon-angle-right\" aria-hidden=\"true\" ><\/i><\/a>\n\n\t<div id=\"gap-1674566525\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1674566525 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_31285437\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"312\" src=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/01\/007-Startseite-Versenden.jpg-1-1.webp\" class=\"attachment-large size-large\" alt=\"\" srcset=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/01\/007-Startseite-Versenden.jpg-1-1.webp 554w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/01\/007-Startseite-Versenden.jpg-1-1-300x169.webp 300w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_31285437 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-439398577 > .col-inner {\n  padding: 15px 15px 0px 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n\n\t<div id=\"col-1676308187\" class=\"col medium-6 small-12 large-7\"  >\n\t\t\t\t<div class=\"col-inner text-left\"  >\n\t\t\t\n\t\t\t\n\n        <div class=\"lynex-contact-shell\">\n            <div class=\"lynex-contact-card\">\n                <div class=\"lynex-contact-head\">\n                    <span class=\"lynex-contact-kicker\">Service client Swisscover<\/span>\n                    <h2>Service et information<\/h2>\n                    <p>Vous avez une question ou une demande\u00a0? Remplissez le formulaire et nous traiterons votre demande dans les plus brefs d\u00e9lais.<\/p>\n                <\/div>\n\n                \n                <form class=\"lynex-contact-form\" method=\"post\" action=\"https:\/\/support.swisscover.ch\/fr\/fr\/wp-json\/wp\/v2\/pages\/389080\" enctype=\"multipart\/form-data\" novalidate data-trp-original-action=\"https:\/\/support.swisscover.ch\/fr\/fr\/wp-json\/wp\/v2\/pages\/389080\">\n                    <input type=\"hidden\" id=\"lynex_contact_nonce\" name=\"lynex_contact_nonce\" value=\"b4ef094f2c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/fr\/wp-json\/wp\/v2\/pages\/389080\" \/>                    <input type=\"hidden\" name=\"lynex_contact_form_id\" value=\"1\">\n                    <input type=\"hidden\" name=\"lynex_contact_loaded_at\" value=\"1789909663\">\n                    <input type=\"hidden\" name=\"lynex_contact_signature\" value=\"e05d752f403a05bef49db748855eb5e56919126610f4b772ad04ec8b13cb739b\">\n                    <input type=\"text\" name=\"lsc_confirm_email_7x9\" value=\"\" class=\"lynex-hp\" tabindex=\"-1\" autocomplete=\"new-password\" inputmode=\"none\" aria-hidden=\"true\">\n\n                    <div class=\"lynex-field lynex-field-small\">\n                        <label for=\"lynex-salutation\">Salutation <span>*<\/span><\/label>\n                        <select id=\"lynex-salutation\" name=\"salutation\" required>\n                            <option value=\"Herr\">M.<\/option>\n                            <option value=\"Frau\">femme<\/option>\n                            <option value=\"Divers\">Divers<\/option>\n                        <\/select>\n                    <\/div>\n\n                    <div class=\"lynex-field-grid\">\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-first-name\">Pr\u00e9nom <span>*<\/span><\/label>\n                            <input id=\"lynex-first-name\" type=\"text\" name=\"first_name\" maxlength=\"80\" required autocomplete=\"given-name\">\n                        <\/div>\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-last-name\">Nom de famille <span>*<\/span><\/label>\n                            <input id=\"lynex-last-name\" type=\"text\" name=\"last_name\" maxlength=\"80\" required autocomplete=\"family-name\">\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"lynex-field-grid\">\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-email\">Adresse email <span>*<\/span><\/label>\n                            <input id=\"lynex-email\" type=\"email\" name=\"email\" maxlength=\"190\" required autocomplete=\"email\">\n                        <\/div>\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-phone\">num\u00e9ro de t\u00e9l\u00e9phone<\/label>\n                            <input id=\"lynex-phone\" type=\"tel\" name=\"phone\" maxlength=\"80\" autocomplete=\"tel\">\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"lynex-field-grid\">\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-order\">Num\u00e9ro de commande \/ Num\u00e9ro de facture<\/label>\n                            <input id=\"lynex-order\" type=\"text\" name=\"order_number\" maxlength=\"80\" autocomplete=\"off\">\n                        <\/div>\n                        <div class=\"lynex-field\">\n                            <label for=\"lynex-subject\">Concernant<\/label>\n                            <input id=\"lynex-subject\" type=\"text\" name=\"subject\" maxlength=\"190\">\n                        <\/div>\n                    <\/div>\n\n                    <div class=\"lynex-field\">\n                        <label for=\"lynex-message\">votre message pour nous <span>*<\/span><\/label>\n                        <textarea id=\"lynex-message\" name=\"message\" maxlength=\"2000\" required data-lynex-counter=\"lynex-message-counter\"><\/textarea>\n                        <div class=\"lynex-field-help\"><span>2000 caract\u00e8res maximum<\/span><span id=\"lynex-message-counter\">0 \/ 2000<\/span><\/div>\n                    <\/div>\n\n\n                                            <div class=\"lynex-field\">\n                            <label for=\"lynex-attachment\">T\u00e9l\u00e9verser un fichier <small>(facultatif, max. 1 Mo)<\/small><\/label>\n                            <input id=\"lynex-attachment\" type=\"file\" name=\"attachment\" accept=\".jpg,.jpeg,.png,.webp,.pdf,image\/jpeg,image\/png,image\/webp,application\/pdf\">\n                            <div class=\"lynex-field-help\"><span>Formats autoris\u00e9s\u00a0: JPG, PNG, WEBP, PDF<\/span><span>1 fichier<\/span><\/div>\n                        <\/div>\n                    \n                                            <div class=\"lynex-turnstile-wrap\">\n                            <div class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAALxJDL0bbuQTtCU\" data-theme=\"light\"><\/div>\n                        <\/div>\n                    \n                    <p class=\"lynex-privacy-note\">Vos informations seront utilis\u00e9es uniquement pour traiter votre demande.<\/p>\n                    <button type=\"submit\" class=\"lynex-contact-submit\"><span>Envoyer<\/span><\/button>\n                <input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n            <\/div>\n        <\/div>\n        \n\n\t<div id=\"gap-1205916820\" class=\"gap-element clearfix\" style=\"display:block; height:auto;\">\n\t\t\n<style>\n#gap-1205916820 {\n  padding-top: 30px;\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"row\"  id=\"row-895261540\">\n\n\t<div id=\"col-994971119\" class=\"col hide-for-medium small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t<div class=\"is-border\"\n\t\tstyle=\"border-width:0px 0px 2px 0px;\">\n\t<\/div>\n\t\t\t\n\t<div id=\"text-3955314352\" class=\"text hide-for-medium\">\n\t\t\n<p class=\"lead\"><span style=\"color: #000000; font-size: 105%;\"><strong>FAQ \/ Aide<\/strong><\/span><\/p>\n\t\t\n<style>\n#text-3955314352 {\n  text-align: center;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-151512749\">\n\n\t<div id=\"col-571936606\" class=\"col hide-for-medium small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h3 class=\"accordion_title\">Dommages de transport et garantie de transport<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-853693128\" class=\"accordion-item\">\n\t\t<a id=\"accordion-853693128-label\" class=\"accordion-title plain\" href=\"#accordion-item-bei-transportschaden-ohne-transportgarantie\" aria-expanded=\"false\" aria-controls=\"accordion-853693128-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>En cas de dommages de transport sans garantie de transport<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-853693128-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-853693128-label\" >\n\t\t\t\n<p>Si vous avez re\u00e7u des marchandises qui ont \u00e9t\u00e9 endommag\u00e9es pendant le transport, veuillez suivre les \u00e9tapes ci-dessous\u00a0:<\/p>\n<ol start=\"1\">\n<li>Prenez des photos de la zone endommag\u00e9e et de l&#039;emballage endommag\u00e9 et accompagnez ces photos\u00a0<span style=\"color: #ed1c24;\"><a class=\"Link-module_link__-Oxto\" style=\"color: #ed1c24;\" href=\"mailto:service@swisscover.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">service@swisscover.ch<\/span><\/a><\/span>\u00a0Continuez.<\/li>\n<li>Veillez \u00e0 conserver toutes les pi\u00e8ces de l&#039;emballage d&#039;origine.<\/li>\n<li>V\u00e9rifiez les documents de livraison pour voir quelle soci\u00e9t\u00e9 de transport a effectu\u00e9 la livraison. Pr\u00e9parez le bon de livraison\/re\u00e7u de garantie joint \u00e0 la livraison.<\/li>\n<li>Contactez directement la soci\u00e9t\u00e9 de transport concern\u00e9e qui a effectu\u00e9 la livraison\u00a0:\n<ul>\n<li>Poste Suisse \/ Logistique Postale\u00a0:\u00a0<a class=\"Link-module_link__-Oxto\" href=\"mailto:kundendienst@post.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">kundendienst@post.ch<\/span><\/a>\u00a0ou t\u00e9l\u00e9phone : 0848 888 888<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1464135316\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1464135316-label\" class=\"accordion-title plain\" href=\"#accordion-item-bei-transportschaden-mit-transportgarantie\" aria-expanded=\"false\" aria-controls=\"accordion-1464135316-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>En cas de dommages de transport avec garantie de transport<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1464135316-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1464135316-label\" >\n\t\t\t\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\">\n<div class=\"_33RH9s\">\n<p>Si vous avez souscrit une garantie transport et que des dommages sont survenus pendant le transport, nous nous chargeons pour vous des clarifications n\u00e9cessaires, veuillez suivre les \u00e9tapes ci-dessous :<\/p>\n<ol start=\"1\">\n<li>Prenez des photos de la zone endommag\u00e9e et de l&#039;emballage endommag\u00e9 et accompagnez ces photos <span style=\"color: #ed1c24;\"><a class=\"Link-module_link__-Oxto\" style=\"color: #ed1c24;\" href=\"mailto:service@swisscover.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">service@swisscover.ch<\/span><\/a>\u00a0<\/span>Continuez.<\/li>\n<li>Veillez \u00e0 conserver toutes les pi\u00e8ces de l&#039;emballage d&#039;origine.<\/li>\n<li>Dites-nous le num\u00e9ro de commande.<\/li>\n<li>Si le transport a \u00e9t\u00e9 effectu\u00e9 par la poste, vous devez d\u00e9clarer le dommage \u00e0 la poste au plus tard 5 jours calendaires apr\u00e8s la livraison de la marchandise.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\"><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\">Retour<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-1072031627\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1072031627-label\" class=\"accordion-title plain\" href=\"#accordion-item-wann-wird-meine-retoure-bearbeitet?\" aria-expanded=\"false\" aria-controls=\"accordion-1072031627-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quand mon retour sera-t-il trait\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1072031627-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1072031627-label\" >\n\t\t\t\n<p>Nous traitons nos retours le plus rapidement possible. Nous inspecterons les marchandises retourn\u00e9es et proc\u00e9derons ensuite au remboursement du prix d&#039;achat. Veuillez pr\u00e9voir environ 7 \u00e0 14 jours ouvrables ici.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3785086937\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3785086937-label\" class=\"accordion-title plain\" href=\"#accordion-item-wann-wird-mir-mein-geld-erstattet?\" aria-expanded=\"false\" aria-controls=\"accordion-3785086937-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quand mon argent sera-t-il rembours\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3785086937-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3785086937-label\" >\n\t\t\t\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\">\n<div class=\"_33RH9s\">Apr\u00e8s v\u00e9rification de vos retours, nous vous transf\u00e9rerons le montant du remboursement en utilisant le m\u00eame mode de paiement que celui que vous avez utilis\u00e9 pour votre achat. Alternativement, nous pouvons \u00e9galement vous \u00e9mettre un bon pour notre boutique pour le montant du remboursement. Si vous \u00eates 10 jours apr\u00e8s votre avez renvoy\u00e9 votre colis et n&#039;avez toujours pas re\u00e7u de remboursement, n&#039;h\u00e9sitez pas \u00e0 nous contacter \u00e0 <span style=\"color: #ed1c24;\"><strong>service@swisscover.ch<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n<div class=\"row\"  id=\"row-1877399529\">\n\n\t<div id=\"col-328096723\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_1800924250\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"612\" height=\"367\" src=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/02\/istockphoto-1348205561-612x612-1.jpg\" class=\"attachment-original size-original\" alt=\"\" srcset=\"https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/02\/istockphoto-1348205561-612x612-1.jpg 612w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/02\/istockphoto-1348205561-612x612-1-300x180.jpg 300w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/02\/istockphoto-1348205561-612x612-1-18x12.jpg 18w, https:\/\/support.swisscover.ch\/wp-content\/uploads\/2023\/02\/istockphoto-1348205561-612x612-1-600x360.jpg 600w\" sizes=\"auto, (max-width: 612px) 100vw, 612px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_1800924250 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1676308187 > .col-inner {\n  border-radius: 15px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<style>\n#row-1952279314 > .col > .col-inner {\n  padding: 40px 40px 40px 40px;\n  background-color: rgb(255,255,255);\n}\n<\/style>\n<\/div>\n\t\t<\/div>\n\t\t\t\t\n<style>\n#col-1112874523 > .col-inner {\n  margin: -100px 0px 0px 0px;\n}\n<\/style>\n\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_2039711003 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(244, 244, 244);\n}\n<\/style>\n\t<\/section>\n\t\n\n\t<section class=\"section show-for-medium\" id=\"section_240712439\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-1813137394\">\n\n\t<div id=\"col-1248209365\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-1872002445\" class=\"text\">\n\t\t\n<h3 class=\"lead\"><span style=\"color: #000000; font-size: 105%;\"><strong>FAQ \/ Aide<\/strong><\/span><span style=\"color: #000000; font-size: 105%;\"><strong><span style=\"color: #ed1c24; font-size: 190%;\">.<\/span><\/strong><\/span><\/h3>\n\t\t\n<style>\n#text-1872002445 {\n  text-align: left;\n}\n@media (min-width:550px) {\n  #text-1872002445 {\n    text-align: center;\n  }\n}\n<\/style>\n\t<\/div>\n\t\n<h3 class=\"accordion_title\">Dommages de transport et garantie de transport<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-3871410986\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3871410986-label\" class=\"accordion-title plain\" href=\"#accordion-item-bei-transportschaden-ohne-transportgarantie\" aria-expanded=\"false\" aria-controls=\"accordion-3871410986-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>En cas de dommages de transport sans garantie de transport<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3871410986-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3871410986-label\" >\n\t\t\t\n<p>Si vous avez re\u00e7u des marchandises qui ont \u00e9t\u00e9 endommag\u00e9es pendant le transport, veuillez suivre les \u00e9tapes ci-dessous\u00a0:<\/p>\n<ol>\n<li>Prenez des photos de la zone endommag\u00e9e et de l&#039;emballage endommag\u00e9 et accompagnez ces photos\u00a0<span style=\"color: #ed1c24;\"><a class=\"Link-module_link__-Oxto\" style=\"color: #ed1c24;\" href=\"mailto:service@swisscover.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">service@swisscover.ch<\/span><\/a><\/span>\u00a0Continuez.<\/li>\n<li>Veillez \u00e0 conserver toutes les pi\u00e8ces de l&#039;emballage d&#039;origine.<\/li>\n<li>V\u00e9rifiez les documents de livraison pour voir quelle soci\u00e9t\u00e9 de transport a effectu\u00e9 la livraison. Pr\u00e9parez le bon de livraison\/re\u00e7u de garantie joint \u00e0 la livraison.<\/li>\n<li>Contactez directement la soci\u00e9t\u00e9 de transport concern\u00e9e qui a effectu\u00e9 la livraison\u00a0:<\/li>\n<li>Poste Suisse \/ Logistique Postale\u00a0:\u00a0<a class=\"Link-module_link__-Oxto\" href=\"mailto:kundendienst@post.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">kundendienst@post.ch<\/span><\/a>\u00a0ou t\u00e9l\u00e9phone : 0848 888 888<\/li>\n<\/ol>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1883044854\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1883044854-label\" class=\"accordion-title plain\" href=\"#accordion-item-bei-transportschaden-mit-transportgarantie\" aria-expanded=\"false\" aria-controls=\"accordion-1883044854-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>En cas de dommages de transport avec garantie de transport<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1883044854-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1883044854-label\" >\n\t\t\t\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\">\n<div class=\"_33RH9s\">\n<p>Si vous avez souscrit une garantie transport et que des dommages sont survenus pendant le transport, nous nous chargeons pour vous des clarifications n\u00e9cessaires, veuillez suivre les \u00e9tapes ci-dessous :<\/p>\n<ol start=\"1\">\n<li>Prenez des photos de la zone endommag\u00e9e et de l&#039;emballage endommag\u00e9 et accompagnez ces photos <span style=\"color: #ed1c24;\"><a class=\"Link-module_link__-Oxto\" style=\"color: #ed1c24;\" href=\"mailto:service@swisscover.ch\" target=\"_blank\" rel=\"noreferrer noopener external\"><span class=\"Link-module_externalLinkWrapper__15Sha\">service@swisscover.ch<\/span><\/a>\u00a0<\/span>Continuez.<\/li>\n<li>Veillez \u00e0 conserver toutes les pi\u00e8ces de l&#039;emballage d&#039;origine.<\/li>\n<li>Dites-nous le num\u00e9ro de commande.<\/li>\n<li>Si le transport a \u00e9t\u00e9 effectu\u00e9 par la poste, vous devez d\u00e9clarer le dommage \u00e0 la poste au plus tard 5 jours calendaires apr\u00e8s la livraison de la marchandise.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\"><\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n<h3 class=\"accordion_title\">Retour<\/h3><div class=\"accordion\">\n\t<div id=\"accordion-2071452101\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2071452101-label\" class=\"accordion-title plain\" href=\"#accordion-item-wann-wird-meine-retoure-bearbeitet?\" aria-expanded=\"false\" aria-controls=\"accordion-2071452101-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quand mon retour sera-t-il trait\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2071452101-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2071452101-label\" >\n\t\t\t\n<p>Nous traitons nos retours le plus rapidement possible. Nous inspecterons les marchandises retourn\u00e9es et proc\u00e9derons ensuite au remboursement du prix d&#039;achat. Veuillez pr\u00e9voir environ 7 \u00e0 14 jours ouvrables ici.<\/p>\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2849995270\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2849995270-label\" class=\"accordion-title plain\" href=\"#accordion-item-wann-wird-mir-mein-geld-erstattet?\" aria-expanded=\"false\" aria-controls=\"accordion-2849995270-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Quand mon argent sera-t-il rembours\u00e9 ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2849995270-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2849995270-label\" >\n\t\t\t\n<div class=\"rzgLFq\">\n<div class=\"_2JwUDD\">\n<div class=\"_33RH9s\">Apr\u00e8s v\u00e9rification de vos retours, nous vous transf\u00e9rerons le montant du remboursement en utilisant le m\u00eame mode de paiement que celui que vous avez utilis\u00e9 pour votre achat. Alternativement, nous pouvons \u00e9galement vous \u00e9mettre un bon pour notre boutique pour le montant du remboursement. Si vous \u00eates 10 jours apr\u00e8s votre avez renvoy\u00e9 votre colis et n&#039;avez toujours pas re\u00e7u de remboursement, n&#039;h\u00e9sitez pas \u00e0 nous contacter \u00e0 <span style=\"color: #ed1c24;\"><strong>service@swisscover.ch<\/strong><\/span><\/div>\n<\/div>\n<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_240712439 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n  background-color: rgb(255, 255, 255);\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-389080","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/pages\/389080","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/comments?post=389080"}],"version-history":[{"count":4,"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/pages\/389080\/revisions"}],"predecessor-version":[{"id":415883,"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/pages\/389080\/revisions\/415883"}],"wp:attachment":[{"href":"https:\/\/support.swisscover.ch\/fr\/wp-json\/wp\/v2\/media?parent=389080"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}